Frequently Asked Questions

Do you pick up donations?

Yes, we absolutely do! We operate a donation pick-up service at no cost to you. Call the donation line at your desired location or fill out this form here to get in touch with a donation coordinator who can help you get a donation pick-up scheduled. Here are the donation lines for each of our four ReStore locations:  

West Washington: 317.969.8791 

Avon: 317.707.7530 

Fishers: 317.896.9423 

Greenfield: 317.318.9458 

Our screening process consists of questions about the condition of the donations, their approximate size (for truck space & planning purposes), the location of the donations, and other questions to ensure your donation pick-up goes as smoothly as possible.  

We ask that all items be in good condition/full working order, and we reserve the right to refuse donations at any point in our process (including on-site) due to condition or potential disposal costs.

Do you accept drop-off donations?

Yes! Our ReStores are open Monday-Saturday, 10am-6pm, and we accept drop-off donations during all of our open hours. You do not need to call ahead or make an appointment to donate your items if you’re able to drop them off, but if you are coming with a large truck full of items or with donations that need to be unloaded with a forklift, it’s a good idea to give that ReStore a heads up so they have the appropriate equipment and personnel prepared.  

Here are the front desk numbers for each of our ReStores if you find yourself with a large donation to drop off:  

West Washington: 317.969.8790 

Avon: 317.707.7529 

Fishers: 317.896.0314 

Greenfield: 317.318.9380 

If you want to drop off a donation but you aren’t sure if it’s the right fit for our mission, you are more than welcome to call the donation lines with any questions you have and one of our donation coordinators would be happy to discuss.  

We ask that all items be in good condition/full working order, and we reserve the right to refuse donations at any point in our process due to condition or potential disposal costs.

What kinds of donations can the ReStores accept?

Very, very broadly, our most common donations are furniture, building materials, and appliances that are in good condition and working order, since we are unable to do any kind of repair or restoration on donations we receive. We also accept home and household goods like dishes, sets of China, decor, light fixtures, knick-knacks, pots and pans, etc. Many of our most commonly donated items from residential donors can be found in the ReStore cleaning and donation checklist.

But don’t click away if your donation doesn’t fall into one of those categories or isn’t in that checklist; we consider ourselves very open minded about donations, and we screen every donation on a case-by-case basis! If the item that you have is in good condition and could potentially be reused by someone else, please give us a call and tell us about it. The donation coordinators at each store have the training to let you know if the item you have would be a good fit for our mission and refer you to another organization if the need to do so arises.

I would like to donate from my business/workplace, is this possible?

Absolutely! If you are looking to make a very large or recurring donation, check out this page here to find out more about partnering with our ReStores. If you are looking to make a one-time donation that could likely fit in one box truck, you can request a pick-up here 

How soon can you schedule donation pick-ups?

Our donation pick-up schedule’s lead time varies greatly through the year due to multiple factors like seasonality, staffing, and capacity in the stores. Each of our four stores has their own donation pickup schedule, so lead times may vary between stores. 

 A good rule of thumb is this; if you are interested in scheduling a donation pick-up, we recommend contacting the ReStore around two weeks in advance to the date you would like the pick-up to take place. This isn’t because our schedules are always that far out⁠—many times, they aren’t⁠—but rather because we would love to get you scheduled for the precise date and time you prefer or something pretty darn close to it, and that’s easiest for us to accomplish when the schedules have the most availability.  

If your deadline is tighter than that, please still give us a call! The schedules change daily due to reschedules, cancellations, etc. and it’s entirely possible we could have something available that would work for you. 

What days of the week/times of day do you pick up donations?

Typically, we run our donation pick-up routes on Mondays-Saturdays from around 10am-4pm, though this can vary between stores based on staffing, capacity, and truck availability.

When I schedule a pick-up, will you give me a range of time when your truck could arrive on a certain day (ex. 8am-4pm) or a specific time?

We schedule every pick-up for a specific time (ex. 10:45am, 2:30pm) and try our best to arrive within fifteen minutes of the scheduled time. If we will be more than 15 minutes early or late to your scheduled time, we will contact you to give an update on where we are and what’s going on.

Do you provide proof of donation or some kind of receipt after I donate?

Yes, we do! Our donation receipts will list your name, the date you donated, and the items you gave to us.  

If you have already had a donation pick-up and need to obtain a donation receipt for that pick-up, please contact the donation line of the store who conducted your pick-up, and we will ensure that you receive one.  

I called the donation line and had to leave a voicemail⁠—how long until someone returns my message?

Due to high call volumes & the blessing of having many wonderful donors who want to support Habitat, we are not always able to answer the donation lines live as calls come through. However, we do our absolute best to return all donation inquiries as quickly as we possibly can. We highly recommend using our online forum to request a donation pickup because it gives us the additional opportunity to contact you via email to coordinate a time to discuss your donation. If you leave a message on our donation line, please let us know what days and times work best for you to discuss your donation with us. We are abundantly grateful for your patience and understanding.

With questions not addressed here, please call our donation lines:

West Washington: 317.969.8791

Avon: 317.707.7530

Fishers: 317.896.9423

Greenfield: 317.318.9458

Mon-Sat 10am to 6pm